May 13 - 16, 2008
Gaylord Palms
Orlando, Florida USA

Management Issues

084 MI 
Thursday, May 15 - 8:00am

Customer Focus on Quality Control of Extruded Products

Hanif Hamzah -- Press Metal Berhad, Malaysia

Fast-developing technology may cause quality problems that affect extruded products. Customer complaints are discussed and causes analyzed, highlighting poor die design, lack of quality control in die fabrication, varying puller tensions causing product dimension variations, and water quenched extrusion quality. A statistical chart assesses customer complaints. Technical review and follow-up are presented to ensure corrective actions are taken, retaining customer focus.