May 13 - 16, 2008 |
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Management Issues 084 MI Customer Focus on Quality Control of Extruded Products Hanif Hamzah -- Press Metal Berhad, Malaysia Fast-developing technology may cause quality problems that affect extruded products. Customer complaints are discussed and causes analyzed, highlighting poor die design, lack of quality control in die fabrication, varying puller tensions causing product dimension variations, and water quenched extrusion quality. A statistical chart assesses customer complaints. Technical review and follow-up are presented to ensure corrective actions are taken, retaining customer focus. |
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